Returns & Warranty is operated by GM Multimedia Pty Ltd, an Australian owned and operated business. All products we sell are covered by a warranty backed by our brands. As an Australian business our products come with guarantees that cannot be excluded under Australian Consumer Law (ACL) . Warranty information provided below is in addition to other rights or remedies that you may have under the ACL in relation to your product.

Damaged in Transit Returns

Courier deliveries from GM Multimedia have delivery insurance included at no additional cost. Should your product arrive damaged please do not sign for it, instead ask the courier to return the item to sender. If the damage was not visible until after you have signed/opened the parcel, please contact us within 24 hours of receipt so a replacement can be arranged. Please note, delivery insurance is not available should you request Authority to Leave (ATL) or a redirection with the courier. 

Dead on Arrival Returns (DOA)

GM Multimedia offers a DOA policy to speed up warranty claims on goods purchased and found faulty immediately after purchase. The typical DOA period for most items is 7 days from purchase. If your new item has a manufacturing fault, and is reported to GM Multimedia within 7 days, we will replace the faulty item with a brand new one. It is strongly recommended for customers to retain all original packaging in case a DOA return is required. If you believe your product has a fault please Email Us as soon as possible. Outside of the DOA period? Don't worry, all items purchased from still come with a warranty.

Returns under Warranty

All goods sold on are sourced from authorised distributors and as such all products are covered by the relevant brands' Warranties. Whilst customers are always entitled to contact GM Multimedia directly for warranty assistance, most technology brands request customers contact its customer service department directly to process claims more efficiently.
For service centre contact information please visit our Service Page or Email Us.

Incorrect Goods Received

GM Multimedia staff are always careful when processing orders however accidents and mistakes can occur from time to time. If you receive a product that is not as ordered please contact us right away on 1300 739 131. Do not open or use the products in any way. GM Multimedia Pty Ltd retains ownership of any goods shipped in error.

Extended Warranty / Warranty Upgrade

GM Multimedia offers our own warranty upgrade program! If you have purchased a GM Multimedia extended warranty and wish to make a claim during the extended period please contact us on 1300 739 131 or Email Us. Please have your tax invoice number handy.

Change of Mind / Goods no longer required

We understand mistakes happen and will try to assist where possible. Provided the packaging has remained factory sealed a change of mind return is usually possible subject to freight and restocking fees. Restocking fees are charged to cover costs such as bank/payment fees, warehouse fulfillment, freight, and any commissions we have paid. If you are exchanging to another item the restocking fees are generally lower than if you wish to obtain a refund. Fees can range from 10% up to 50% of the order value.

Please note, Change of Mind returns must be requested within 14 days of purchase.

Unfortunately we cannot accept 'change of mind' returns of items where the box has been opened, if the item or packaging 'appear' used in anyway, if the item was specially ordered from our supplier, if the item has been made-to-order, or if the item is very large/bulky that would make it prohibitively expensive to return. Large flat panel displays are particularly bulky, fragile, and expensive to freight, so please ensure you are careful to select the right model, change of mind returns of these items are sometimes not possible.

As the saying goes, "measure twice, cut once". Our staff are available via email and phone to help you select the right product to meet your requirements and hopefully avoid any stress and cost associated with returns.

Returns Process

In the event of product failure please contact GM Multimedia immediately, our staff will attempt to troubleshoot the problem and can provide advice as to the best course of action to have the problem rectified as soon as possible.
It is vital GM Multimedia be notified and a 'Return Authorisation' be entered before the return of any items. Failure to do so may result in the delivery being rejected by our staff, or at a minimum, delay the return being processed.