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Just Monitors is operated by GM Multimedia Pty. Ltd. (ABN 82 119 523 723) an Australian owned and operated company. All products are sourced locally through the authorised distribution channel and as such are covered by an Australian warranty backed by our brands. As an Australian business our products come with guarantees that cannot be excluded under Australian Consumer Law (ACL)
. Warranty information provided below is in addition to other rights or remedies that you may have under the ACL in relation to your product.
Damaged in Transit Returns
Courier deliveries from GM Multimedia and its distributors have delivery insurance included at no additional cost to the customer. Should your product arrive damaged please do not sign for it, instead ask the courier to return the item to sender. If the damage was not visible until after you have signed/opened the parcel, please contact GM Multimedia within 24 hours of receipt so a replacement can be arranged.
Dead on Arrival Returns (DOA)
Many Australian monitor brands offer a DOA policy to speed up warranty claims on goods purchased and found faulty within a short time from purchase. The typical DOA period is 7 days from purchase. Whether the fault is minor or major a return under the products DOA policy would allow GM Multimedia to immediately replace the item with a new product. It is strongly recommend for customers to retain all original packaging for DOA returns. To find out what products have a DOA policy, or if you believe your product may have developed a fault please call as soon as possible. The DOA policy is designed to speed up warranty claims on goods found to be faulty within a short time from purchase, it in no way limits customers rights under the ACL consumer guarantees.
Returns under Warranty
GM Multimedia is one of Australia's leading monitor retailers, all goods are sourced from local authorised distributors and as such all products are covered by the relevant brands' Warranties in Australia. Whilst customers are always entitled to contact GM Multimedia directly for warranty assistance, most projector brands request customers contact its customer service department directly to process claims more efficiently. For contact information please visit the brands website or call GM Multimedia for assistance on . Warranties provided by our brands are always in addition to rights and remedies customers are entitled to under the ACL.
Extended Warranty / Warranty Upgrade
As of 6th June 2012 GM Multimedia (operators of Just Monitors) began offering an extended warranty/warranty upgrade program. If you have purchased a GM Multimedia extended warranty and wish to make a claim during the extended period please contact GM Multimedia on . Please have your tax invoice handy.
Incorrect Goods Received
GM Multimedia staff are always careful when processing orders however accidents and mistakes can occur from time to time. If you receive a product that is not as ordered please contact GM Multimedia within 24 hours of receipt on . Please do not open or use the products as it the items would have to be resold as new. GM Multimedia retains ownership of any goods shipped in error.
In the event of product failure please contact GM Multimedia immediately, our staff will attempt to troubleshoot the problem and can provide advice as to the best course of action to have the problem rectified as soon as possible. It is vital GM Multimedia be notified and a 'Return Authorisation' be issued before the return of any items. Failure to do so may result in the delivery being rejected by our staff.
Unfortunately GM Multimedia cannot accept returns based on 'Change of Mind' or if goods are no longer required. It is important customers order carefully. Our sales staff are available via email and phone to help ensure the items you are purchasing will meet any requirements you provide.
The above information is subject to change without notice. Further terms and conditions apply, please visit our legal section for further information.